Last Modified: August 27, 2021
Information we Collect
When you request more information the manner contact us (e.g. through a contact form on our Website), we may collect personal data such as your name, title, company name, job function, address, telephone number, email address, and other data that you voluntarily provide to us.
Customer Contact and Billing Information
When customers establish services, we may collect, process, and use personal data such as name and address,company name and details, work contact information, financial, payment, and billing information, and other personal data and information that the customer voluntarily provides to us, such as when a customer contact completes a form or calls or submits an email to us. We process this data through trusted third-party service providers, including billing and credit card processing providers.
Job Applicant Information
When you submit a Job application through the career portal on our Website, we collect Personal Data such as your name, address, telephone number, email address, a CV, a cover letter, and similar data.
We may collect information from other sources, such as public databases or social media platforms, in order to enhance our ability to provide relevant marketing, offers, and content to you. The information we collect this way is from publicly accessible sources, such as business details and business contact information (e.g. your name, business email, address, and phone number, and job title), and social media handles.
Personal Data of Children
This Website is intended for adults and businesses only – we do not knowingly collect the data of anyone under 16 years of age. Though we do not collect the date of birth anywhere on this Website, if we learn that we have inadvertently collected the personal data of an individual under the age of 16, it will be promptly removed, and any services provided to the individual discontinued. If you have reason to believe that personal data of a child may have been submitted to us, please inform us directly at firstname.lastname@example.org.
How is your Information Used?
We use Google Analytics to provide web analytics data about how our Website is used, including to identify the website that linked you to our Website. To provide this information, Google Analytics places a cookie on your web browser. None of the information collected by Google Analytics consists of or is linked to personal information belonging to you.
Moreover, videos appearing on the Website are hosted by YouTube, which enables third-party cookies and ad tags from DoubleClick (Google) the moment a user visits the Website. If a user clicks on an embedded YouTube video, third-party cookies from Google are also enabled. Google may use these cookies and tags to track you on the Website and across other sites.
- Necessary Cookies help make the Website usable by enabling basic functions like page navigation and access to secure areas of the Website. The Website cannot function properly without these cookies.
- Preference Cookies enable our Website to remember information that changes the way the Website behaves or looks, like your preferred language or the region that you are in.
- Statistic Cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously.
- Marketing Cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
By default, Marketing Cookies are disabled, and must be explicitly opted-in to by our users. Each category of cookie can be consented to individually. For a detailed overview of cookies in use, your current cookie settings and configuration options on our Website, please view our Cookie Notice.
General Contact Form
For enquiries originating from our primary contact form (https://www.adaptant.io/contacts-location), your name and email are collected, with your company name and position being optionally provided. This information is forwarded to a group inbox for one of our representatives to manually review and decide on any follow-up action. The method in which data is processed and handled varies depending on the purpose of contact. Some examples include:
- Data subject access request for a client we provide representation for – processed and forwarded directly (where we are an Art. 27 Representative), processed by us directly in accordance with a Data Processing Agreement where we act as the DPO.
- Enquiries about our products or services – are entered into our CRM system and followed up on by the team responsible.
- Research proposals or expressions of interest in collaborative research – Business contact information is transmitted to our research team for follow-up. This information may be retained for re-establishing contact for future collaboration opportunities.
Partner Programme Application
In the case of an application to join our Partner Programme, we collect your primary business contact information, including your name, email, company, position, country, and phone number. The information you provide is used solely for reviewing and assessing the suitability of your application for entering into a formal Partnership with Adaptant, and for communicating with you throughout the Partnering process (outlined at https://www.adaptant.io/partner-programme/). In the case where a formal Partnership is not concluded, a minimized set of data (including the company name and type of partnership sought) is retained, while all other information is promptly deleted.
Managing Job Applicants
The information you provide is used solely for reviewing and assessing the suitability of your job application for the desired position, and for communicating with you throughout the hiring process. All information submitted is promptly deleted within 6 months.
While we do maintain a separate distribution mailing list for alerting interested individuals to new job openings and opportunities at Adaptant, individuals must sign up for this explicitly on their own as linked from the careers portal (https://www.adaptant.io/company/careers/) – you will never be automatically added to any of our mailings.
We may further derive statistical data from your application for the purpose of quantitative data analyses (e.g.tracking the number of applicants for a specific job), which we will use beyond the point of erasure, no personal data will be included or retained.
When do we share your information?
Any sharing or disclosure of personal data occurs only in a number of limited circumstances:
Transfer to other Adaptant Group Companies
Transfer to Third-Party Cloud Service Providers
Adaptant uses a number of Cloud service providers with which we may share your information. These include, but are not limited to, payment processing providers (e.g. Stripe), website analytics providers (e.g. Google Analytics), helpdesk software providers (e.g. ZenDesk), CRM service providers (e.g. Insightly), marketing service providers (e.g. Mailchimp), and others.
Processor DPAs and Third-Party Data Controllers
Adaptant has executed DPAs with each of its service providers, which in general are considered as Data Processors acting under Adaptant’s direction as Data Controller. Certain limited exceptions, however, may apply – the payment processor, for example, may, for the limited purpose of verifying identity, obtain additional information and act as a Data Controller in its own right. Where this is the case, Adaptant will assist you in the preparation of any additional data subject access requests that may be necessitated.
Responding to Law Enforcement Requests
In extraordinary cases, we may be legally obligated to disclose your information to public authorities, as in the case of responding to lawful requests from law enforcement agencies.
In the event where a material change would have an impact on the data we have already collected from you (e.g. as part of a pre-existing relationship), we will notify you directly via email and seek your explicit consent for any proposed change.
Adaptant Solutions AG
Or through our contact form: https://www.adaptant.io/contacts-locations/